Contact & Support
If you have web-related enquiries or need support, please contact your local area or raise a Service Desk ticket.
Contact us
The Marketing Office web team can assist you with certain steps of the website building process. The list below will give you a rough idea of the types of enquiries we can help with.
Our web team can help with:
- advice on using ANU web style
- advice on how to change the structure of your website to improve the experience for the site's visitors
- registering your site with a Site ID
- reviewing your site for publication approval
- fixing any problems or bugs with ANU web style.
Raise a Service Desk ticket to contact us
If you have web-related enquiries or need support, please contact your local area or raise a Service Desk ticket.
The SMP Digital Services team can assist you with certain steps of the website building process. The list below will give you a rough idea of the types of enquiries we can help with.
SMP Digital Services team
Our Digital Services team can help with:
Manage web page content and ownership: Create, update, or delete webpages. Transfer page ownership between business units. Website portfolio: anu.edu.au, services.anu.edu.au, study.anu.edu.au, webpublishing.anu.edu.au, openday.anu.edu.au, orientation.anu.edu.au, tuckwell.anu.edu.au For assistance with college websites, please contact your local college web team.
Build new website: Site ID registration and a walkthrough of the website building process.
Website tracking, analytics setup, and report generation: Implement tracking (including UTMs) for new or existing platforms. Build automated tracking dashboards. Google Analytics, Google Ads MCC account creation. Heatmap analysis.
Search engine optimisation: Enhance visibility and page ranking on both internal search engines (find.anu.edu.au) and external search engines like Google.
Website user experience (UX and UI) advice: End-to-end user experience design, UI design, accessibility, brand check. Provide advice on user interface design and share best practices for new websites.
ANU Style Server: Update the style server version, including the central header, footer. Fix any problems or bugs with the style server.
Cookie banners: Integrate the cookie banner and cookie preference modal. Customise cookie grouping settings based on the site's needs.
Drupal webforms: Edit, build, embed Drupal webforms on centrally managed websites.
Contact us
If you have any web-related enquires, please raise a ticket on Service Desk.
Raise a ticketWhile our web team can assist with certain enquiries, you will generally find that your local area can provide support across a wider range of IT and web issues.
Web manager contacts
Colleges and other areas have web managers who oversee the web activity in their area and web teams who provide various services. Web managers are kept informed of new Site ID requests that we receive and when we have given sites publication approval. When you are embarking on a new web project, please ensure you keep your web manager in the loop. See the table below for contact details.
| College or area | Contact email |
|---|---|
| ANU College of Arts & Social Sciences | web.cass@anu.edu.au |
| ANU College of Asia & the Pacific | web.cap@anu.edu.au |
| ANU College of Business & Economics | web.cbe@anu.edu.au |
| ANU College of Engineering & Computer Science | marketing.css@anu.edu.au |
| ANU College of Law | marketing.law@anu.edu.au |
| ANU College of Health & Medicine | web.science@anu.edu.au |
| ANU College of Science | web.science@anu.edu.au |
| Facilities & Services | fs.helpdesk@anu.edu.au |
| Human Resources | hrsystems@anu.edu.au |
| Information Technology Services | communications.its@anu.edu.au |
Local IT support staff (LITSS)
Please contact your local IT support staff provide local support to the ANU Colleges, Schools, Centres and Divisions. They will often be the best people to ask about hosting your website.